Seven things a big company's IT department has. Now yours.

An agent on every machine watches CPU, memory, disk health, services, event logs, logins and uptime around the clock.

The agent sits on every workstation and server and keeps an eye on the things that fail: processor and memory pressure, disk space and disk health, the network adapters, the services that are supposed to be running, the event logs, scheduled tasks, open ports, who logged in, and how long the machine has been up. When one of them crosses a line you set, your phone buzzes.

Alert rules are written once, as policy, and applied to groups of machines by tag, so a new laptop inherits the right thresholds the moment the agent installs. Servers get more: modules for Active Directory, Exchange, SQL Server, IIS and the common hypervisors, so the usual server fixes do not need a VPN and a remote desktop session first.

Through us, the thresholds and the rules arrive already written for an estate your size. You tune them; you do not start from an empty console.

Windows updates are approved by rule, by severity, CVE score and age, and installed on a schedule that reboots after hours, not during payroll.

Patching stops being a Saturday chore and becomes a written policy. Updates are approved or held by rule: severity, category, age, CVE and score. They install on a daily, weekly or monthly schedule with a staggered start, and the reboot policy respects working hours, so nobody’s machine restarts in the middle of payroll. Users can snooze a reboot; they cannot skip it forever.

The applications attackers actually exploit are covered as well: browsers, Adobe readers, Java runtimes, Zoom, Teams, the archive tools, and a long catalog of common Windows titles can be kept current automatically. Buying Pulseway direct, third-party patching is a separate add-on. Through us it is included in the per-device price.

The patch summary report is the part the insurer or auditor cares about. It shows what was installed, where, and what is still pending, without anyone assembling a spreadsheet by hand.

A stuck print spooler, a full temp folder, a service that quit. A workflow fires from the alert and closes the loop with no one touching it.

The repetitive share of IT work has a shape: the same alert, the same fix, every week. Pulseway lets that fix run from the alert itself. A workflow is built in a visual editor with conditions and branches, triggered on a schedule or by an alert, and it can restart a service, kill a process, run a script, install software, distribute a file, change a registry key, reboot, open a ticket, send an email or call an API.

Scripts can be PowerShell, Batch, VBScript or Bash, and there is a library of ready-made ones to start from. The print spooler that hangs every Tuesday gets restarted at 3am before anyone notices, and the alert that fired becomes a line in the history rather than a phone call.

We write the first set of automations for your estate during onboarding, from the alerts your machines actually produce in week one.

Take over a screen, transfer a file, chat with the user, or reach a machine that has no agent yet, from a desk or a phone.

Remote control is built in and there is no meter on it: unlimited sessions, console takeover on Windows and macOS, monitor switching, file transfer through the clipboard, and a chat window so you can talk to the person at the keyboard while you work. Sessions are protected by two-factor authentication.

For the machine that does not have an agent yet, or a contractor’s laptop you will only touch once, an attended on-demand session works without installing anything permanent and without admin rights.

For most small businesses this replaces the separate remote-access subscription they are already paying for, which is a real line item that disappears.

The mobile app is the point. Restart a service from the car, reset a password from the couch, reboot a server from the ballgame.

Most of what you do day to day in the web console, the app does too: services, processes, reboot and wake, scripts, a command prompt and PowerShell, remote control, patch approvals, backup status, virtual machine control, SQL queries, Active Directory accounts, chat, and bulk commands across a group. Alerts arrive as push notifications you can act on from the lock screen.

Each phone has to be individually authorized before it can see anything, and two-factor authentication applies to the app the same as the web. There are widgets and an Apple Watch app for the person who wants the red number on their wrist and nothing else.

This is the capability that makes one person’s IT job survivable: the response to “the server is down” no longer requires being at a desk.

Behavior that looks like encryption is detected in seconds. By a policy you set in advance, the process can be killed, the machine isolated from the network, or shut down.

Ransomware detection watches for the behavior of encryption in progress rather than a known file signature, and reacts in seconds: kill the process, isolate the machine from the network, or shut it down, by policy you set in advance.

Pulseway has no antivirus of its own. Instead it deploys and manages the mainstream products from one console, including Bitdefender and Datto antivirus and EDR, so every endpoint’s protection is installed, updated and reported on from the same place as its patches.

Both the ransomware tripwire and the antivirus or EDR it manages are Pulseway add-ons, priced on top of the base. We quote them for your estate rather than publishing a number, because the right product depends on what you already run.

PC and server image backup, plus Microsoft 365 mailboxes and OneDrive, sold and watched from the same place as everything else.

Workstation images run every couple of hours and server images hourly, with bare-metal restore for the server you cannot rebuild from scratch. Copies live in cloud storage that cannot be altered after it is written, which is the property that matters when ransomware reaches the backups too.

Microsoft 365 is covered separately: mailboxes, OneDrive and SharePoint are backed up as a service, because deleting a mailbox in Microsoft 365 deletes it everywhere unless something else kept a copy.

Backup is a Pulseway add-on and it is optional. It is on our rate card at a flat price per workstation and per server, switched on when you want it, and its status shows up in the same alerts and the same history as everything else.

A few more things come along that do not need their own card. A self-service portal, branded for your company, gives users a troubleshooter to click before they open a ticket. Reports come from a library of templates and can be scheduled to land in an inbox. Both are part of the base.

Two more are Pulseway add-ons, quoted for your estate. Network discovery scans the office subnets we manage, finds everything with an address there, draws the topology, and runs ping, port and SNMP checks on the switches and printers that cannot run an agent. It never scans a payment network or the equipment that carries card payments. Mobile device management covers iPhones, iPads and Android devices: enrollment, profiles, compliance and lost mode, but never a phone or tablet used to take cards.